Processing, Shipping & Returns
SHIPPING POLICY
At Night Watch Outfitters, we are committed to delivering your orders in a timely manner and in excellent condition. We understand how important reliable shipping is, and we strive to keep our process clear, efficient, and customer-focused.
At this time, Night Watch Outfitters ships within the United States only.
Processing Time
All orders require a 2–4 business day processing period, which is calculated Monday through Friday, excluding weekends and federal holidays. Processing time includes order verification, quality checks, and packaging. Processing time does not include shipping transit time.
Shipping Options
We currently offer the following shipping methods:
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Standard Shipping: Estimated delivery in 3–7 business days after processing
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Express Shipping: Estimated delivery in 3–5 business days after processing
Delivery times are estimates and may vary due to carrier delays, weather conditions, or peak shipping periods.
Packaging & Care
Each order is carefully packaged to ensure your items arrive protected and in perfect condition. We take pride in the presentation and durability of our packaging to safeguard your purchase during transit.
Shipping Costs
Shipping costs are calculated at checkout based on your selected shipping method and order details. Full pricing and delivery estimates are available before you complete your purchase.
Transparency & Support
Our shipping policy is designed to be straightforward and customer friendly. We want you to feel informed and confident throughout the delivery process.
If you have any questions about shipping methods, processing times, or packaging, please don’t hesitate to contact us. Your satisfaction is our priority, and we’re always here to help.
RETURN & EXCHANGE POLICY
At Night Watch Outfitters, all sales are final.
Order Cancellation Policy
We offer a 24-hour cancellation window from the time your order is placed. If you need to cancel an order, please contact us within 24 hours of purchase. Once an order has entered processing, it can no longer be canceled, modified, or refunded.
Exchange Policy
We offer exchanges only within 7 days of the order being delivered.
To be eligible for an exchange:
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The item must be unused, unworn, and in original condition
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Original packaging must be included
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Proof of purchase is required
Customers are responsible for return shipping costs associated with exchanges unless the item was received damaged or defective.
Final Sale Policy
All purchases are considered final sale. We do not accept returns and do not issue refunds for any reason.
Damaged or Defective Items
If you receive an item that is damaged or defective upon arrival, please contact us promptly so we can review the issue and assist you on a case-by-case basis.
Support & Transparency
Our policies are designed to be clear and transparent so you can shop with confidence. If you have any questions before placing an order, please contact our customer support team.
We appreciate your understanding and support of Night Watch Outfitters.